Frequently Asked Questions
Everything you need to know about your Okanui experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. You will receive a tracking number via email once your order has been dispatched.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a refund or exchange.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Buy Now Pay Later options.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton and recycled fabrics across our collections to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
Our warehouse processes orders quickly, but if you contact our support team within 60 minutes of purchase, we will do our best to accommodate your request.